Reference

Privacy Policy for Your apg9 Account

Our Privacy Policy explains how we collect, use and protect the details connected with your apg9 account, including phone verification, device access and wallet status.

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apg9 Privacy Policy for Your apg9 Account
CONTACT YOUR WAY

Privacy Help Through the Account Path

A clear contact route helps you act on this Privacy Policy without guessing where to send a request. We handle account-data questions through the support route linked to your apg9 account, with attention to the phone verification details used for access. If your question concerns a DANA, OVO, GoPay or QRIS record, include the transaction reference rather than sharing a password. Support is available every day from 08:00 to 23:00 WIB through live chat and the support email shown on our contact page.

Team online

Live chat

Use live chat from your signed-in account when you need to ask how account details, phone verification or cookie choices relate to this Privacy Policy. Our team is available daily from 08:00 to 23:00 WIB and can explain the next step without requesting your password.

Wallet records

For a privacy question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the reference shown in your cashier history through support. We use that reference to locate the relevant entry while limiting the personal details included in the conversation.

Account access

If you cannot reach the account page, contact the support email listed on our site and include your registered phone number plus device type. We may ask for a verification step before discussing personal data, helping us avoid revealing account details to the wrong person.

DATA HANDLING

What We Do With Account Details

The Privacy Policy is designed around the actions you take inside the account: signing in, confirming a phone number, selecting a wallet route and contacting our team.

Account creation

When you open an account, we collect the details needed to create your login and complete phone verification. We use those details to provide account access, identify your support request and protect the account from an unauthorised sign-in attempt.

Payment matching

A DANA, OVO, GoPay or QRIS deposit can create a reference, amount and status record in your account history. Bank transfer and virtual account routes can create similar records. We use these details to reconcile the cashier entry and investigate a status question.

Cookie controls

Our site may use necessary cookies for login, session continuity and security, plus preference storage for settings such as language. You can remove stored cookies in your browser. Clearing them may sign you out, so keep your account phone details available for the next verification step.

Device signals

We may record limited device and connection signals, such as browser type, operating system and sign-in time, to identify unusual access. These signals help protect your account when you move between a mobile browser and desktop without giving us access to files stored on your device.

Retention period

We keep account, payment and support records only for as long as needed for service delivery, security, dispute handling and legal duties where local law permits. When a record is no longer needed, we remove it or separate it from direct account identifiers where practical.

Change request

To request access, correction or removal of personal data, contact live chat or the support email shown on our site. State the account phone number, the specific record and the action you want. We verify the request before making a change to protect your account.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the account steps you are most likely to ask about before opening an apg9 account. They explain what we collect, how we use wallet records and how you can contact us. If your situation is not listed, live chat is available daily from 08:00 to 23:00 WIB, and access depends on local law.

The Privacy Policy covers account creation, phone verification, sign-in activity, device signals, cookies, support conversations and payment references. It applies when you use the site from a supported Indonesia region, including when you connect DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

We use your phone number to create and identify your account, complete the access check and respond to account requests. It also helps us distinguish you from another person asking about the same record. We do not ask you to publish the number in an open chat.

A DANA or QRIS action can produce a payment reference, status and amount in your account history. We use that record to match the cashier event and answer a status question. Send the reference through support, and do not share your wallet PIN or password.

Yes. Contact live chat or the support email shown on our site and identify the account phone number, the data you want to access or correct, and your requested change. We complete an identity check first, then explain what can be changed under local requirements.

We retain personal data for the period needed to provide account access, reconcile payment records, handle support cases, protect security and meet legal duties where local law permits. After that period, we remove the record or reduce its link to your account where practical.

Yes. The Privacy Policy covers necessary browser storage used for login, session continuity and security, along with preference storage such as language settings. You can clear cookies through your mobile browser settings. Clearing them may sign you out and trigger phone verification again.

Use live chat while signed in, or send the request to the support email displayed on our contact page. Support operates daily from 08:00 to 23:00 WIB. Include the subject, account phone number and relevant reference, but never include a password, wallet PIN or one-time code.

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