Reference

Legal for Your apg9 Account

apg9 Legal sets out how we handle account access, payment records, cookies, security checks and requests from you.

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apg9 Legal for Your apg9 Account
CONTACT ROUTES READY

Reach Us About Legal Matters

A clear contact route helps you resolve a policy question without guessing which department to use. We handle account, payment-record and data-access requests through the support route connected to your account. Include your registered phone number and transaction reference only when relevant, and remove passwords or wallet PINs from your message. Our team is available every day from 09:00 to 22:00 WIB through live chat and the support form. We may request an additional account check before changing personal details or disclosing records.

Team online

Live chat

Use live chat from the account area when you need help with Legal wording, a phone verification step or a question about access where local law permits. We can point you to the relevant policy route without asking for your wallet PIN.

Support form

The support form suits longer requests, including a copy request, correction request or question about cookies. Add your registered email or phone number, describe the record involved and keep payment references visible only when they help us locate the issue.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference and approximate time. We compare that detail with the account ledger and reply through the contact route attached to your account.

DATA HANDLING DETAILS

How We Apply This Policy

Legal rules matter most when they describe a real account action, so we explain the handling points you are most likely to meet.

Account data

We use your registered phone number, contact details and account activity to create access, answer requests and match the right account. Before changing those details, we may ask you to complete phone verification so another person cannot redirect account contact.

Payment records

When you use DANA, OVO, GoPay or QRIS, we retain the transaction reference and status needed to reconcile the account. Bank transfer and virtual account records follow the same process, allowing support to check a receipt without requesting your wallet PIN.

Cookies

Cookies can remember your session and selected site settings, reducing repeated prompts when you move from the account page to the Legal page. You can clear or restrict cookies in your browser, although some account steps may then need to load again.

Account security

Keep your password and phone access private, and contact us if an account detail changes without your approval. We do not ask for a DANA, OVO or GoPay PIN in chat. A verification step may precede profile, contact or access changes.

Retention

We keep account and transaction records for the period needed to provide the service, resolve payment questions and meet applicable legal or security duties. When a retention period ends, records are removed or handled in a restricted form where that duty allows.

Policy changes

If a Legal rule changes, we update this page and may show a notice during account access. Check the page before using the cashier or lobby after a material change. Questions about wording, access or your records can go to live chat or the support form.

Questions About apg9 Legal

These Legal answers cover the account questions Indonesian customers commonly ask before opening access. We keep the route practical: check the policy, use the contact details linked to your account and include a payment reference only when it helps us locate a record. Eligibility depends on local law and remains limited to places where local law permits.

apg9 Legal covers account access, phone verification, personal data, cookies, payment records, account security, retention, policy changes and contact requests. It also explains that eligibility depends on local law. Read this page before opening an account or using DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Access depends on local law and is available only where local law permits. We may ask for your phone number and account details before access is completed. If you are unsure about eligibility, contact us through live chat or the support form before attempting a payment.

Send a request through live chat or the support form using the phone number or email connected to your account. State that you want a copy of your account data and identify the relevant period. We may complete an account check before releasing records.

Contact support from the account contact route and explain which detail is incorrect. We may ask you to complete phone verification before changing a phone number, email address or other identifying field. Do not include your password or DANA, OVO or GoPay PIN.

We retain payment references and status so we can reconcile DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity with your account. These records help us answer receipt questions, investigate mismatches and meet applicable legal or security duties.

You can clear or restrict cookies through your browser settings. This may remove session preferences and require some account steps to load again. If a cookie setting affects access or a Legal request, contact support with your device and browser details.

Use live chat or the support form to request account closure or ask how long a particular record is retained. We verify the request against your account contact details. Some transaction or security records may remain for the period required by applicable law.

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